The Journey 2017-01-06T07:41:21+00:00

The Journey – from the first signs of hearing loss to taking the steps and addressing it.

Hello, my name is Helen Pate, I’m a hearing aid audiologist and along with my colleagues Paul, James, Tim and Steve we cover a large part of the north of England addressing the hearing loss of the general public on behalf of Digital Hearing Care. I’d like to tell you a little about what we call ‘The Journey’, the sometimes long and meandering path travelled to arrive at the point where hearing loss is addressed.

Hearing loss tends to be a gradual process. Hearing loss is invisible and more common than you might imagine. You might start to notice over time that you can hear volume but not clarity. You may find it harder to hear in noisier environments or when in group situations. You may complain that people are mumbling and that the television needs to be louder than it used to be and you don’t always hear the doorbell or the telephone.

On average it is said that the average time it takes to address hearing loss from its onset to finally being prescribed hearing aids is about seven years! Some address their hearing loss sooner and some leave things until much later!

What causes hearing loss?

Hearing loss can be caused by temporary factors such as excessive wax in the ear canal. If more permanent it can be attributed to a number of things, the most common being the ageing process, followed by damage caused by exposure to excessive noise. Other contributors to hearing loss can be hereditary factors, disease, middle ear problems such as perforated eardrums, certain drugs, injury and infections.

How common is hearing loss?

In the UK there are around 9 million people suffering some level of hearing loss, of those around about two thirds are over the age of 60. Over 70% of the population over the age of 70 have at least some measurable hearing loss. It is estimated around 4 million people in this country could benefit from wearing hearing aids but have not yet addressed their hearing loss.

What about tinnitus?

Tinnitus is noise that originates within the hearing system rather than externally. It can be caused by problems in the outer ear such as excessive wax but is usually a symptom of general hearing loss. It can affect one or both ears.

The sounds you hear if you suffer from tinnitus vary in severity and tone from person to person. People suffering from tinnitus can describe it as a “ringing” sound, a “buzzing” sound, a “humming noise, “like running water”, a “whistling” sound or like the “sound from a seashell held close to the ear.”

ear-diagram-largeTypical Symptoms of Hearing Loss

  • People seem to mumble more nowadays
  • You are often asking family and friends to repeat themselves
  • You miss most of the conversation when background noise present
  • You mishear conversations
  • You struggle to hear what your children/grandchildren are saying
  • You have trouble hearing a speaker from a distance

Typical Causes of Hearing Loss

  • The natural ageing process
  • Excessive exposure to loud or constant noise
  • Ear infections or injury
  • Medication that is toxic to the hearing system
  • Illness or complications at birth

Will hearing aids restore my hearing?

Hearing instruments benefit many people. However, no hearing instrument can restore anyone’s hearing back to normal. The benefits depend on the severity of your hearing loss and the level of technology. The ultimate aim is to restore your hearing as close as possible to natural levels of volume and clarity.

So….. are you ready to take that first step and arrange a hearing assessment?

The Initial Assessment

  • We usually call to see you in the comfort of your own home (although some clients prefer to be seen at one of our centres or in the workplace).
  • We ask you some questions about your ears and have a look in your ears to enable us to determine whether we should refer you to your doctor.
  • We make sure we properly understand how your hearing problem affects you.
  • Then we conduct a comprehensive hearing test and assessment to determine your suitability (or otherwise) for hearing aids.
  • We then explain our findings to you and answer any questions that you may have.
  • We provide you with information on what types and sizes of hearing aids are suitable for you and how much they cost.
  • We give you a realistic assessment of what can be achieved with the different types of hearing instrument we recommend.

If at this stage you decide you want to purchase hearing aids the next stage is to take impressions of your ears so we can build to the exact shape of your ear, enabling a comfortable, whistle-free fit.

The Fitting

  • One – two weeks after taking impressions of your ears the hearing aids are ready to be fitted.
  • We make sure the hearing aids fit comfortably and that you can hear clearly.
  • We talk through everything you need to know to get the best out of your hearing aids.
  • Your hearing aids are supplied with a sixty day money back satisfaction guarantee.
  • We make sure that they are comfortable, sound good and you are getting the benefit expected.
  • With regular contact in the early weeks and months we can ensure the hearing aids are working at their optimum and speech is crisp, clear and distinct.

The choice of technology is wider now than it has ever been, which means that the chances of success are greater than ever. We take helping you to hear better very seriously and work hard to make sure you are happy with the end result.

The Aftercare

We see aftercare as critical to success. You need to know that the person who supplied your hearing aids is easy to reach and readily available if you have a problem. We are!

Part of our aftercare service is that, should your aids need reprogramming at any time throughout their lifetime, we adjust the response of the aids to your changing hearing as required. There is no charge for this service, and this means your hearing aids can always be programmed up to date with your current prescription. Should your aid develop a fault you also need to know we are there to assist you and get you hearing clearly again.

At Digital Hearing Care we aim to excel at everything we do, to offer more than others, be more helpful, professional and better value than any other hearing aid supplier in the UK.

So How Much Does This All Cost?

There is no charge for the initial consultation and absolutely no obligation. If you do decide to move forward and address your hearing loss based on our advice and guidance, you will pay for the hearing aids that you purchase. Remember, if things don’t work out to your ultimate satisfaction within a very flexible 60 days we can either refund you your money, or alternatively try some different technology. Not everything suits everyone always! Because we can supply just about any hearing aid technology available in the UK you can be assured that we will leave no stone unturned in our quest to make you a happy client! Our hearing aid prices.

Customer Reviews

5.00 Average

43 Reviews

Laura J

Top notch hearings aids and service. Thanks Paul and Helen 😀

Ernest A

I am a very satisfied customer, the service and after care is is of the best, E J Appleton

Ann C

I have received excellent support over the last 6 years from Paul Minikin of Digital Hearing Care. Recently I have replaced my Phonak Audeo Smart with Phonak Audeo V and am delighted with my improved hearing. Ann Chappell

Roger A

Aged 73, I felt that the time had come for me to seek help with my gradually worsening hearing loss. I saw the website for Digital Hearing Care which made a lot of sense to me. The audiologist carried out an assessment and recommended Phonak Audeo V90 which I bought at a great price. Everything was done in a very competent and reassuring manner. Not many of my family or friends have realised that I have been wearing aids until I tell them !

Ross W

I recently upgraded my Phonak Audio hearing aids to the latest Audeo V model. The improvement in technology is amazing! I can hear much more clearly and find I can wear them in comfort, even in challenging conditions (a hot and steamy commercial kitchen) where the previous model was uncomfortable and would often die as a result of the moisture. Without wishing to sound too much like a advert for Paul, the only thing not improved is the exemplary service he has always provided. Worth every penny!


Want impartial advice? Want first class aftercare service? Want someone trustworthy? Then go for digital hearing care!


Digital Hearing Care is an outstanding independent company that puts the customer first. Nothing is too much trouble and the hearing aids recommended from their comprehensive selection are the most effective ones for the individual concerned.

Jim S

I have the Phonak hearing aid also the Roger pen and the Phonak digital phone. I recently had a problem with my phone and contacted Paul the Audioligist who asked me to send it down for inspection. I posted it on the Tuesday and received a new phone from Phonak on the Friday, I must say the service from Paul and Phonak has to be second to none. Once again thank you and well done A very satisfied customer J W Stephenson

John V

I have dealt with Digital Hearing Care and its associate company HAB for 6 years since I had my Phonak aids dispensed by Paul Miniken and have been delighted with the level of professionalism and prompt service I have received. My supplies of batteries and cerustops are ordered on line and are always received next day, postage free, about a year ago I had to order a battery carrier, the original had developed a crack in the plastic and HAB supplied a replacement together with the pin removal tool by return post. I have also had to replace broken speaker wires which have been received next day and fitted easily, I have never been without my hearing aids thanks to their superb service, if you are not using them, do give them a try, you will not be disappointed.

David D

After much searching on the Internet and an attempt at an NHS referral I recently purchased 2 Phonak Audeo V90s from Digital Hearing Care. The best decision I made! My hearing has improved greatly and my confidence has grown. I now have no problems hearing at work and the TV is a pleasure to watch again. I'm only in my 30s so aesthetics was a factor as well. To date nobody has mentioned my hearing aids and it took my wife 6 hours to notice when I first put them in, she only realised when I accidentally left the box out. It is a really descreet design and people are genuinely surprised when I tell them that I'm wearing hearing aids. The aftercare has been second to none as well. I had a problem with intermittent static in one aid but Paul quickly resolved this with a brand new aid at no extra cost. I can't thank Paul enough and highly recommend Digital Hearing Care. If you are considering hearing aids definitely get yourself booked in for a hearing test. Dave, Silsden.

Vera K

I found my new Phonak hearing aids wonderful ,once I got used to putting them in properly !With my previous aids, which were 5 years old, I had difficulty hearing the conversation when out with friends, but on a recent cruise, when sharing a table at dinner with four or six other people, I had no difficulty whatsoever joining in the conversation. Background noises are no longer a problem. Needless to say I am very happy with my new aids. I would like to say a big thank you to Paul Minikin for the excellent service he gives and his enthusiasm to get the very best outcome. It is lovely to meet someone who obviously enjoys his job so much and to whom nothing is too much trouble. V. Kenny.


Paul from Digital Hearing Care has provided a first class back-up service , since I purchased my Phonak cic hearing aids from him. After my hearing test Paul was particularly helpful and knowledgable, guiding me through the various manufacturers/models to enable me to make an informed decision. I would certainly recommend DHC, and will be contacting Paul for my next hearing aids. MT Leeds


A perfect service - speedy and attentive! Just what you need when having to make difficult choices about hearing aids. Thank you, Paul!


Digital Hearing Care is a first class company. I've been shopping with them for a number of years now and nothing it too much trouble. I would highly recommend.


Digital Hearing Care is a first class company. I've been shopping with them for a number of years now and nothing it too much trouble. I would highly recommend.


The service is second to none. The staff go above and beyond the call of duty to help you. Would highly recomend


I have been shopping with Digital Hearing Care for a number of years now and have had excellent service each time. The products are top brands at low prices and delivery has always been quick. If I have needed advice my email has always been answered quickly, even on a weekend, and the staff are all very friendly and do their best to help out in anyway. All in all I wouldn't shop anywhere else. Keep up the good work. Mrs J Warriner


I have always been very impressed by the help and service i have received from Digital Hearing Care. Nothing has been too much trouble and they also have an excellent service supplying batteries and other aids for the deaf. I bought an very useful alarm clock as an example.


First class personal service. No hesitation recommend others.


I have used the services of Digital Hearing Care since 2012, and on each occasion, I have received excellent service. The initial hearing test was conducted at home with the minimum of disruption and with great care. I was given a choice of hearing aids and advised on the best ones for me (and not the most expensive!). If I have had any issues with my hearing aids, I have always received excellent after-care. I have kept in touch with Paul and his team over the past three years and buy all of my hearing aid consumables from Digital Hearing Care.


Excellent personal service from first contact to fitting of hearing aids. First class after care shoud you need to use it. Competitive prices. Would recommend without hesitation.