About Us2018-07-24T10:38:57+00:00

Paul Minikin

Hello, my name is Paul Minikin. I am the handsome chap on the left, the owner of Digital Hearing Care and a practising hearing aid audiologist. With my dedicated team we run a very busy company active in a number of key hearing related areas.

Our core business over the last fifteen years or so has been helping the hard of hearing in the Yorkshire, Lancashire and Greater Manchester area to hear better and to improve lives. I see clients mainly at our office in Keighley, West Yorkshire, as well as overseeing other areas of the business.

Ably assisting me is my colleague Shaun to the right, who undertakes a lot of the back office functions to make sure our very busy office runs smoothly at all times.

Shaun has a background in credit control and financial management, and is also learning fast about the various aspects of business development. If you phone the office you will often speak to Shaun, particularly on matters of administration.

Helen PateMy colleague Helen to the left offers a home visit hearing service (offering home hearing tests, advice and aftercare services) for the needs of clients new and old in the Yorkshire area.

Helen has a vast amount of experience in the hearing aid world, training and working initially within the NHS as an audiologist, before progressing to work as a representative for the leading hearing aid manufacturer Oticon for a number of years.

After taking some time out on maternity leave Helen decided she wanted a change of direction and moved into the private sector, and came to work for Digital Hearing Care. Helen has been a valued member of our team ever since.

James KirkpatrickMy colleague James takes care of home visits, hearing tests and aftercare in Lancashire and Greater Manchester. James works as an audiologist with Digital Hearing Care as well as running his own successful business and also supplying training services for our sister company FM Hearing Systems.

James has been helping the hard of hearing public for many years locally and is renowned for his caring and professional manner, always happy to go the extra mile.

Digital Hearing Care are also leading partners in a UK wide network of high quality independent hearing aid audiologists. Wherever you live in the UK we are likely to be able to put you in touch with a hearing professional local to you who can really help you improve your hearing and quality of life. N.B. Prices and warranty levels may be different within our network, your local audiologist will confirm their prices and policies.

If you want help or advice, wherever you live in the UK, just contact us and we will do whatever we can to help you.

HAB-TeamWe also have a great website called HAB.online where you can find hearing aid batteries and accessories for any hearing aid brand available in the UK. We can supply wax guards, domes, speaker wires and tubes, cleaning utensils, drying tubs, wireless accessories and anything else that you might need for your hearing aids from any of the hearing aid manufacturers.

If you can’t see the product you are looking for on the website just ask Emma, our Accessories Manager or her assistant Julie for assistance, and they are sure to be able to get hold of anything you need.

We are one of the largest suppliers of hearing aid batteries in the UK, we ship worldwide and ship a couple of million hearing aid batteries a year to our customers…

fmlogoGill PickfordA substantial and rapidly expanding division of Digital Hearing Care is dedicated to radio aids, technology designed as an addition to enhance the performance of hearing aids. We have a comprehensive website at FM Hearing Systems.

This is a technology that is personally close to my heart, radio aid technology is not as widely supplied in the UK as we believe it should be, and it’s our mission to spread the word about ‘The Best Kept Secret in Audiology.

Along with my deputy Gill to the left and our trusty band of trainers UK wide we actively supplying radio aid technology to people in the workplace, in education and those who lead busy lives and want more performance than perhaps hearing aids alone can provide.

So you have found our website and now you know a little about us, a question you might ask yourself is ‘Why choose Digital Hearing Care’ over other hearing aid suppliers you can find on the internet that are just a click away?

We would say there are three compelling reasons to contact us if you have a hearing loss and are looking for the best solution and aftercare support…

Price – We have some of the lowest prices you can find anywhere in the UK

Choice – We offer the widest choice as independent suppliers, many companies have limited ranges

Aftercare – We see the ongoing service we supply as THE most important part of the solution.

Please do browse around our website, check out our great value hearing aid prices and read our testimonials to find out what our clients think about us. If you think we might be able to help we would be delighted to hear from you, just click the Contact tab above for all the ways you can get in touch.

Check the HCPC Register

Find us on the BSHAA Register

Customer Reviews

5.00 Average

46 Reviews

Peter F

Absolutely superlative service. Nothing is ever too much trouble. I would not deal with anyone else. My Roger pen is one of my most treasured possessions and I don't know what I would do without it.


WOW!! is all I can say. My dear friend Charles aged 94 at 8.30pm on Friday evening couldn't get his hearing aid working, this left him feeling very vulnerable, he asked if I could help, I was concerned because it was late on a Friday evening and the start of the weekend. I had no need to be worried at all, I emailed Digital hearing and immediately received a reply and a solution to the problem, I posted the hearing aid out recorded delivery which arrived before 1pm on Monday morning, within hours the team replied saying they had repaired the aid and it was posted back by return. I am so impressed at the level of care received and the speed of service. Charles is very happy.


I had micro ear suction the work was carried out very professionally and successfully. The reception staff were excellent fast efficient and friendly

Laura J

Top notch hearings aids and service. Thanks Paul and Helen 😀

Ernest A

I am a very satisfied customer, the service and after care is is of the best, E J Appleton

Ann C

I have received excellent support over the last 6 years from Paul Minikin of Digital Hearing Care. Recently I have replaced my Phonak Audeo Smart with Phonak Audeo V and am delighted with my improved hearing. Ann Chappell

Roger A

Aged 73, I felt that the time had come for me to seek help with my gradually worsening hearing loss. I saw the website for Digital Hearing Care which made a lot of sense to me. The audiologist carried out an assessment and recommended Phonak Audeo V90 which I bought at a great price. Everything was done in a very competent and reassuring manner. Not many of my family or friends have realised that I have been wearing aids until I tell them !

Ross W

I recently upgraded my Phonak Audio hearing aids to the latest Audeo V model. The improvement in technology is amazing! I can hear much more clearly and find I can wear them in comfort, even in challenging conditions (a hot and steamy commercial kitchen) where the previous model was uncomfortable and would often die as a result of the moisture. Without wishing to sound too much like a advert for Paul, the only thing not improved is the exemplary service he has always provided. Worth every penny!


Want impartial advice? Want first class aftercare service? Want someone trustworthy? Then go for digital hearing care!


Digital Hearing Care is an outstanding independent company that puts the customer first. Nothing is too much trouble and the hearing aids recommended from their comprehensive selection are the most effective ones for the individual concerned.

Jim S

I have the Phonak hearing aid also the Roger pen and the Phonak digital phone. I recently had a problem with my phone and contacted Paul the Audioligist who asked me to send it down for inspection. I posted it on the Tuesday and received a new phone from Phonak on the Friday, I must say the service from Paul and Phonak has to be second to none. Once again thank you and well done A very satisfied customer J W Stephenson

John V

I have dealt with Digital Hearing Care and its associate company HAB for 6 years since I had my Phonak aids dispensed by Paul Miniken and have been delighted with the level of professionalism and prompt service I have received. My supplies of batteries and cerustops are ordered on line and are always received next day, postage free, about a year ago I had to order a battery carrier, the original had developed a crack in the plastic and HAB supplied a replacement together with the pin removal tool by return post. I have also had to replace broken speaker wires which have been received next day and fitted easily, I have never been without my hearing aids thanks to their superb service, if you are not using them, do give them a try, you will not be disappointed.

David D

After much searching on the Internet and an attempt at an NHS referral I recently purchased 2 Phonak Audeo V90s from Digital Hearing Care. The best decision I made! My hearing has improved greatly and my confidence has grown. I now have no problems hearing at work and the TV is a pleasure to watch again. I'm only in my 30s so aesthetics was a factor as well. To date nobody has mentioned my hearing aids and it took my wife 6 hours to notice when I first put them in, she only realised when I accidentally left the box out. It is a really descreet design and people are genuinely surprised when I tell them that I'm wearing hearing aids. The aftercare has been second to none as well. I had a problem with intermittent static in one aid but Paul quickly resolved this with a brand new aid at no extra cost. I can't thank Paul enough and highly recommend Digital Hearing Care. If you are considering hearing aids definitely get yourself booked in for a hearing test. Dave, Silsden.

Vera K

I found my new Phonak hearing aids wonderful ,once I got used to putting them in properly !With my previous aids, which were 5 years old, I had difficulty hearing the conversation when out with friends, but on a recent cruise, when sharing a table at dinner with four or six other people, I had no difficulty whatsoever joining in the conversation. Background noises are no longer a problem. Needless to say I am very happy with my new aids. I would like to say a big thank you to Paul Minikin for the excellent service he gives and his enthusiasm to get the very best outcome. It is lovely to meet someone who obviously enjoys his job so much and to whom nothing is too much trouble. V. Kenny.


Paul from Digital Hearing Care has provided a first class back-up service , since I purchased my Phonak cic hearing aids from him. After my hearing test Paul was particularly helpful and knowledgable, guiding me through the various manufacturers/models to enable me to make an informed decision. I would certainly recommend DHC, and will be contacting Paul for my next hearing aids. MT Leeds


A perfect service - speedy and attentive! Just what you need when having to make difficult choices about hearing aids. Thank you, Paul!


Digital Hearing Care is a first class company. I've been shopping with them for a number of years now and nothing it too much trouble. I would highly recommend.


Digital Hearing Care is a first class company. I've been shopping with them for a number of years now and nothing it too much trouble. I would highly recommend.


The service is second to none. The staff go above and beyond the call of duty to help you. Would highly recomend


I have been shopping with Digital Hearing Care for a number of years now and have had excellent service each time. The products are top brands at low prices and delivery has always been quick. If I have needed advice my email has always been answered quickly, even on a weekend, and the staff are all very friendly and do their best to help out in anyway. All in all I wouldn't shop anywhere else. Keep up the good work. Mrs J Warriner


I have always been very impressed by the help and service i have received from Digital Hearing Care. Nothing has been too much trouble and they also have an excellent service supplying batteries and other aids for the deaf. I bought an very useful alarm clock as an example.