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Testimonials

Email by Don F. - Leeds, West Yorkshire

Hearing aid supplied was Phonak Solana Nano

 

Email by Dr. Amanda H. - Bradford, West Yorkshire

Hearing aids supplied were Phonak Audeo S Smart IX

 

Email by Tony K. - Guiseley, West Yorkshire

Hearing aids supplied were Widex Clear Passion 440 RIC

 

Email by Dr. Ross. S. - Oldham, Manchester

Paul

Just a quick note to say thank you so much for the aids and the very quick and efficient service at every level from the initial enquiry, the help with access to work, the ordering and for the aftercare service.

My e-mails and questions have been answered almost immediately and any requests followed up within days (more often than not in hours).

I am a newly qualified Doctor and have previously worn my old NHS hearing aids.  However, when starting working as a Doctor I soon realised that these were inadequate.  I therefore contacted Paul who ran me through various options and taking into consideration my own personal situation advised for the Phonak Audeo S Smart hearing aids.

These enable me to use the phone normally as sound is transmitted through the dome fitted into my ear (my hearing loss was not so bad that I could not use the phone).  In addition I can actually use my stethoscope without having to remove the hearing aids at all, essential in todays infection control climate.

But probably most importantly I can actually hear more of what the patients and other staff say in a very noisy and distracting environment. Ensuring I do not miss any vital bits of information which could help with the patients care.

One area where I noticed that my aids needed adaption was when using my stethoscope and although I could hear the stethoscope (amplified one) I could also hear all the external noises.  Paul quickly solved this by adding a simple mute function on my aid which proved extremely helpful.

Thanks again for the informal yet personal and professional manner with which you have dealt with my needs.

Regards

Hearing aids supplied were Phonak Audeo S Smart IX

 

Email by Anne D. - Wakefield, West Yorkshire

Hi Paul

Hearing aids supplied were Phonak Solana CIC

 

Letter by Laura M. - Yeadon, West Yorkshire

Paul,

Thought I’d write to you to say how happy I am with these Phonak hearing aids you supplied to me and to say thankyou for your excellent after care service.

I am 21 years old and was born with around a 50% hearing loss. I started to wear hearing aids in secondary school. These were supplied to me by the NHS but I was never happy with them. I had to take them out in loud places and ended up not wearing them very often. This did cause problems when in lessons as I struggled to hear but also couldn’t wear the aids as all they picked up was the background noise from the other people in the class. I also got teased for not being able to hear very well. When I started University I was forced to wear the aids permanently but I was never very confident talking in large groups of people as I wouldn’t be able to hear individuals very well with all the background noise. Even though I did manage to get an upgrade with the aids, they still were unable to keep up with my lifestyle.

In my first year of university I took up skydiving, a sport which I’m still doing at a professional level today. I immediately was faced with various problems. As the aids were over the ear, the first problem I encountered was wearing the skydiving helmets. They wouldn’t fit me very well and if they did the aids would dig into my ears. Obviously as a dangerous sport I couldn't take my aids out as I needed to hear at all time. Every time I took my helmet off my aids would be pulled off, I even nearly lost one in the plane just before I jumped out, but luckily someone found it in time! I also found that sometimes the aids would turn themselves off in the plane during the climb to altitude or when I was under canopy, so sometimes I was unable to hear the exit count (what we do before we jump out of the plane). The noise when under canopy was sometimes unbearable as the aids seemed to pick up all the background noise of the wind, sometimes this hurt my ears to a point where I would decide not to jump. The rise to altitude and the pressure changes did seem to affect the way the aids worked as well. Sometimes they would stop working for days at a time, which left me struggling to hear.

As I wanted to start competing at a national level, these problems needed to be sorted. I searched around and I found Paul. He came the same day he was called and within a few weeks the aids had arrived! I couldn’t believe how much hearing I missed with my old hearing aids. The new Phonaks were in the ear aids so the problem of wearing a helmet immediately was solved. The sound quality was amazing, I couldn’t believe how much I didn’t actually hear, it immediately made me a much more confident person and I hear as well as everyone else now. These aids are able to withstand the climb to altitude and they have never once stopped working when on the plane or under canopy. They don’t pick up all the wind noise and never have fallen out. It made my life so much easier and I don’t have to worry about losing them or damaging them when skydiving, my progression in the sport I love, I think is due to these aids. Since having them I’ve competed in a national team, where we won a bronze medal. I am competing again this year at a higher level. The confidence these aids gave me made such an incredibly difference to my life and my sport. I have even taken up skiing, something I always wanted to do but never was confident enough to so as I thought I wouldn’t be able to hear anything.

I can’t thank Paul enough for everything; he goes above and beyond with his aftercare service. My life has improved so much since having the new hearing aids.

Hearing aids supplied were Phonak Ambra CIC

 

Letter by Captain J.M. - Hale, Cheshire

Dear Mr. Minikin,

I am so delighted with the new Phonak Ambra ITC hearing aids you recommended and supplied me with I felt obliged to write and thank you together with a few observations.

I have ill-advisedly persevered with my NHS hearing aids until their limitations became simply unsatisfactory for my lifestyle. Having read the pre-launch specifications for the Ambra range on Phonak’s Internet site, I was as somewhat of a pessimist a little skeptical of the advertised claims. Without question I have been proved wrong as the performance and life changing ability of these Ambra instruments has overwhelmed me and massively exceeded my expectations.

A few of the features which especially stood out for me are: ‘StereoZoom’, a most welcome facility which allows me to selectively pick out a chosen voice amongst a group and if surrounded by a crowd or when in a restaurant additionally filters out and isolates chat or noise behind and at either side of me – superb! Another exceptional feature is the 100% success of the software to eliminate feedback whistle, a usually very irritating aspect of hearing aids both for the wearer and others close by. The Ambra’s are so very successful at this I can even fall asleep with head in the pillow and no whistle will occur. Suddenly, I am no longer plagued by annoying whistle when wearing high collared jackets, sitting in seats with high backs or car head restraints, or even embracing the ladies – the list goes on! Phone calls are good, little program choices such as mute when my wife switches on her hair dryer or the vacuum cleaner are all very welcome in a package in which the best feature is the most important one, that being the rendering of an absolutely beautiful clarity and audio, once again allowing me to enjoy fine music or even the whispers of a child. Frankly I could go on and on. All of this came in my opinion at a price which represents excellent value for money. Like all top of the range hearing aids the Ambra’s are not inexpensive, but in comparison with their competitors offer excellent value for money and an investment in an essential aspect of one’s life, an important yet often taken for granted pleasure, good, clear, natural hearing.

One accessory I have found most useful is the PilotOne remote control. A very effective unit which gives me (in the pocket) discreet extra control when I need it (which isn’t often as the Phonak Ambra seems to do it all for me most of the time...) However, when on a Cruise Holiday recently, probably a very demanding and often fast changing environment for hearing aids, the remote facility proved to be a great enhancement.

In recommending this aid and thanking you for steering me towards the Phonak Ambra, it would be remiss of me not to add my gratitude for your own very attentive customer care which has made the transition very easy and a revelation. The Phonak Ambras have made such a difference to my life and I can’t recommend your personal service and attention to detail enough Paul.

Sincerely,

Captain J. M. – (Retired Airline Pilot)

Hearing aids supplied were Phonak Ambra ITC

 

Email by Alan N. - Bradford

Hi Paul, happy new year!

I would like to offer my sincere thanks for the outstanding service I received from your company. I would recommend your service to anyone. I struggled with my hearing for many years but with your expert hearing care, my hearing has vastly improved and improved my quality of life considerably.

Your aftercare service is second to none and I have very rarely ever witnessed such a competent and caring service, the like of which you provide. Nothing has been too much for you and I am indebted to you for your caring approach and exceptional customer focus.

Hearing aids supplied were Phonak Ambra CIC Power

Email by Jane H. - York

Dear Paul,

I should like to compliment you on your service in helping me to choose new hearing aids. Unlike the other hearing aid professionals I spoke to who I found quite patronising, you really listened to my requirements and helped me to find the right aids for my specific needs. Not only did you give me a great service but you prices were significantly lower than the best offers from the other suppliers I contacted. As I am profoundly deaf and have been a hearing aid user for over forty years I know a little bit about hearing aids and can confirm that the aids you have supplied me with are the best I have ever had. They have made a big difference to my life. My family and friends have noticed the difference. I was also very impressed with the back up you gave me when my new aids needed adjustment. I have no hesitation in recommending your company.

Yours sincerely,

Jane E. H.
B Sc. MRPharmS.

Hearing aids supplied were Siemens Nitro SP 700 with Tek

Email by Professor D.J. - Leeds, West Yorkshire

Hi Paul,

Just back from our short break. Yes the new Oticon Agil Pro's have worked well during our holiday. When out with the dog on the cliff path, I suddenly heard the sound of a skylark high up nearby. It was competing with another bird which I was also able to distinguish. I had not heard a skylark already in the sky, unless pointed out to me, for several years. That was an excellent test.
I have found the Oticon Agil Pro's better than the Deltas, particularly when in the car driving and having to listen to people all round. I have also heard better when out walking. I would indeed like to keep the new aids.

All the best

David

Hearing aids supplied were Oticon Agil Pro Mini RITE

Email by Shirley S. - Ripon, North Yorkshire

Dear Paul,

Words fail me. I cannot describe the joy that my new hearing aids have brought me. Hearing is very clear, am getting the knack of properly inserting them.

My daughter came to watch television with me and, surprise surprise, she asked me to turn the volume up. I did so slightly and she said again "I cant hear it Mum please turn it up" I then asked her if she wanted my hearing aids. I bless the day I got in touch with you on the internet.

Regards, Shirley.

Hearing aids supplied were Phonak Certena ITE Power

Email by Mr. S.W., Leeds, West Yorkshire

Hi Paul,

Wish to pass on my thoughts as a newcomer to hearing aids which may assist other aid purchasers.

1. I found the instruction booklet useful as a reference, although you did cover most of it verbally.

2 Phonak website has page 'How to train your hearing' which is very helpful.

3 After a little while of wearing the aids you do not appreciate their effect and feel that they have not improved your hearing. Can I suggest that after say 6/7 weeks, or as appropriate, that you request clients to check the improvement by switching off the aids when in a stable sound environment eg piece of music, television, or local pub. I have done this and the effect is remarkable - on switching off, voices and music 'dull', and understanding conversations become difficult.

Hope this is of use to you,

Kind Regards,

S. W.

Hearing aids supplied were Phonak Audeo SMART V.

Email by Mr. O.W., Ilkley, West Yorkshire

Dear Paul,

Thank you for calling today to fine tune my Phonak Audeo Yes V hearing aids.

It is now 9 months since you supplied me with these aids following my enquiry on the internet. I found your website by entering 'Hearing Aids West Yorkshire' on Google. I was impressed with your website and your swift reaction to my enquiry and your advice on recommending Phonak to improve my particular problem.

I had delayed my decision to explore the world of hearing aids following remarks such as "a complete waste of money" or "they all end up in the bedroom drawer".

I also had my own doubts about walking around with gadgets in my ears.

All these things have proved to be wrong, my hearing has been transformed, I have no problem wearing them and very few people have even noticed them. My own family have noticed the difference they have made to my contribution to various discussions as I am now able to hear them clearly without having to ask them to repeat everything.

Thank you for your excellent advice and service, my only mistake was to not to have contacted you sooner

Kind regards

O.W.

Hearing aids supplied were Phonak Audeo YES V.

Email by Ella S., Skipton, North Yorkshire

Dear Paul,

Wow! Thank you so much for all your help, support and endless patience in identifying and fitting hearing aids for me. Both my family life and my work are so much easier for me now, and the iCom has made using the telephone so much more comfortable.

Some might say it was 'third time lucky!' but I really don't think luck came into it! Your understanding of my personal situation – mother, musician and PA in a school - and the slightly unusual nature of my hearing loss, coupled with your patient insistence that the right solution WOULD be found encouraged me to persevere: not once did you ever make me feel I was being a nuisance with all my questions and niggles.

It may have taken a little while to get there, but I certainly enjoy that 'wow' moment every day when I put in my hearing aids. I will not hesitate to recommend Digital Hearing Care to anyone who needs help and advice in respect of their hearing.

Thank you again.

Best wishes.

Ella

Hearing Aids dispensed were Phonak Versata VZ ITC

 

Email by Andy S., Dewsbury, West Yorkshire

Paul,

The new hearing aids are working absolutely fine. I am very pleased with them. They seem to be much improved on my old ones. The fit is better as well and I can actually use the mobile phone without taking one out, which I could never do with the old ones!! Many thanks.

Hearing Aids dispensed were Phonak Versata CIC

Email by Les R., Horsforth, Leeds, West Yorkshire

Dear Paul,

Please accept my heartfelt thanks for your help in providing me with my hearing aids.
I found your service to be very professional, helpful and informative and feel sure that that you provided
me with the hearing aids that suit me needs perfectly (not the most expensive).
The tests were carried out at my home in a courteous and 'entertaining' way and made it a pleasureable experience.
Your after sales care is also to be commended. I have, and will continue to recommend your services to anyone.

Hearing Aids dispensed were Phonak Versata VZ

Email by Richard N., UK and Australia

Paul,

My Be 9's are terrific and so discreet --- with a shaven head and glasses I did not want things behind my ears. I'm so pleased I thought I'd write you a testimonial;

With the wife complaining about the TV volume and being unable to hear the complaints clearly it was apparently time to do something to remedy the situation. I trawled the internet and narrowed my search to a company in USA and Digital Hearing Care both with very competitive pricing. Paul at Digital Hearing Care never seems to sleep, answered all email queries promptly and I had several helpful conversations with him at ungodly hours. The aids immediately improved my hearing and I now watch TV at a comfortable volume for all and enjoy less complaints. Paul's help and follow up, not forgetting pricing, were faultless and I shall recommend Digital Hearing Care to friends with hearing problems.

Hearing Aids dispensed were ReSound Be 9

Email by Jim H., Wakefield, West Yorkshire

Hi Wendy,

Just to update you I have my hearing aids fitted now and what a difference they have made for me at work. I have only been wearing them a few days but already I can feel the benefits of having this type of hearing aid opposed to the NHS prescribed type I had.

I would like to thank you for your help and assistance you gave me and also thanks for recommending Paul whose advice was first class in suggesting the type of hearing aid that would be best for my type of hearing loss, he made the whole procedure very easy from start to finish. I can't recommend him highly enough.

Best regards, Jim

Hearing Aids dispensed were Phonak Exelia Art CIC's

Letter by Mrs. Helen L., Leeds, West Yorkshire

In praise of Widex Passion!

I had been suffering from gradual hearing loss for quite a few years, waiting for the NHS to fit me with hearing aids – when they came they were a great disappointment because they were rather uncomfortable and looked very ugly and very obvious. So, I didn't wear them!

Some months went by, and in the summer I went on holiday with my children and grandchildren – everyone was noisy and happy, but I had a hard time getting the gist of all the jokes when they were all eating together, then playing games around the big family table.

When the children came back to visit me in the autumn my eldest son took me to the side and said to me 'Mum, we all think things can't go on like this, you're not joining in our conversations any more, you look increasingly 'cut off'. If you agree, I'll get on my computer and sort out an appointment with an audiologist.'

The next morning Paul Minikin (from Digital Hearing Care) was there with a big smile and a big array of lovely looking hearing aids – Paul tested my hearing thoroughly and we both thought Widex Passion 115 was the best option for me.

It has definitely changed my life for the better, in all kinds of situations. Social gatherings, meetings of all sorts, Yoga and Pilates classes, circle dancing, concerts etc.

At home I can listen to the news and music without turning the volume up and disturbing the neighbours – I'm back in the real world!

There have been a few hiccups along the way, one of my hearing aids needed a few adjustments, but Paul Minikin has always been available when I have needed him, and has come to help me in a matter of days, he is always positive and cheerful, and efficient, which is great.

So, if you have trouble with your hearing, don't suffer any longer, call Digital Hearing Care. It's not cheap, but it's worth it!

Hearing Aids dispensed were Widex Passion 115

Email by Ajaz A., Bradford, West Yorkshire

Paul Minikin fitted my current hearing aids some 5 years ago, his selection of the product was spot on.

He has provided an excellent level of after sale service, right down to understanding my problems, even visiting my workplace to get an insight into the environment I am working in.

He is friendly and deals with queries and problems very promptly.
Since I have known Paul for a long time I feel he is best placed to give impartial advice, recommend products that are specific to my needs.

For these very reasons I am more than happy to use Paul's expertise again to dispense new hearing aids, in fact I am in the process of getting some new ones off Paul now.

If you require any further information please let me know.
Regards,

Ajaz A.

Old hearing aids dispensed were Widex Senso Diva CIC's

New hearing aids dispensed are Widex mind440 CIC's

Email by Leo H. - Kent

Paul, I have received the order placed with you. May I thank you for the time and effort you put into sourcing and placing the order. I will not hesitate to contact you in the near future for more hearing aid accessories and supplies.

Letter by Paul Y - Bradford, West Yorkshire :-

Hi Paul, the repair was great and very quick. Thanks for calling round so soon to sort it, your efforts are much appreciated. Thank you and kind regards.

Email by Mrs. M.J., Harrogate, North Yorkshire

Over the past few years my hearing has deteriorated, recently to the extent that I struggled to keep up with conversations. Having always been an outgoing, sociable person I began to lose confidence when in social situations.

I explored several web sites and found Digital Hearing Care. The web site was very informative and I contacted Paul Minikin.

It was very important to me that any aids were unobtrusive. Paul was sensitive to my concerns and reservations. After discussions, he suggested Phonak Audeo YES which were newly available.

I was delighted when I had them fitted as they could not be noticed even though I have short hair.

The difference they have made to me is remarkable. I have regained my confidence in all situations especially large group conversations and now the television can be at an acceptable volume!!!!!

Hearing aids dispensed were Phonak Audeo YES V

Email By Paul S., Clitheroe, Lancashire

I would just like to say how great my new hearing aids are, I can hear things I never could with my old ones.

The bi-directional microphones, noise cancellation and auto volume works a treat.

Regards

Paul

Hearing aids dispensed were Phonak Versata

Email by Christine C., Dewsbury, West Yorkshire

Hi Paul,

As you know, I was quite reluctant to try OTE hearing aids, (pure vanity), but the moment I trialed the new Phonak Audeo Yes OTE I knew I had to have them.

I can't begin to tell you how how really pleased I am with the crystal clear sound, and the clarity of my own voice compared to my old aid.

It gets even better because they are so discreet. I have a very short hairstyle and the aids are barely discernible.

Another aspect worth a mention is the clever way they reduce wind noise to a bare minimum. No more missed conversations there then.

So thank you Paul for sorting out one vain and very satisfied lady.

Hearing aids dispensed were Phonak Audeo YES V

Email sent by Harry P., of Bury, Lancashire

I found Pauls company after a web search and many phone calls to other practitioners.

My 4 year old grandson lives abroad and wears Phonak aids, which have to be purchased by his parents (unlike here where children get NHS units free). He regularly breaks them and needed replacements. Due to the extortionate cost in Dubai I searched to get a better deal here in the UK and I eventually contacted Paul.

His friendly nature and professional expertise was impressive and he couldn't have been more helpful. He came up with higher spec units by the same maker at a very reasonable price. He saved us a lot of money, programmed them up for us and personally delivered them (35 miles) whilst my grandson was on holiday with us, all within a week. We couldn't have asked for more.

We salute you Paul, and may your business go from strength to strength.

Hearing aids dispensed were Phonak Extra 211 dAZ

Excerpt from letter sent by Mrs. O.B., Keighley, West Yorkshire

I must admit Paul that I was sceptical. You have been there for me over the last few years but because of my type of hearing loss it has always been difficult for even the most expensive hearing aids to help when there is background noise. As you have said before I have only one good ear to help.

I can't believe it, I can have a conversation in the car, I can hear my husband with music in the background. Somehow the new aid seems to lessen the sounds I do not need to hear and speech is still quite clear. Even the television is a lot better, which you know I have always had problems with. The hearing aid is quieter and less harsh which has taken a bit of getting used to but I can still hear better. I know it's not perfect but even at this early stage I can honestly say this is the best yet!

I knew within ten minutes of you demonstrating the hearing aid I needed to find the money to buy one.
Thank you for your patience and perseverence Paul, I can't recommend you or this hearing aid enough. Keep up the good work!

Hearing aid dispensed was a Phonak SaviaArt

Email by Paul M., Haworth, near Keighley, West Yorkshire

I'm a mid 50's male who was experiencing the usual age related reduction in high frequency hearing.

I'd had an audiogram done a few years earlier at the same time I had my glasses changed, so no prizes for guessing that it wasn't performed by an independent registered hearing aid dispenser! At that time I didn't feel that I would benefit from hearing aids, and to be honest, I think a degree of vanity may also have been involved in that decision.

However, a few weeks ago, I was in a car with some friends and realised that I couldn't hear conversations clearly and decided there and then that I needed to do something.

I checked on the internet to get some information on suppliers, products and prices. There was a lot of comment about the difference in service provided by an independent registered hearing aid dispenser and the big multiples. I did check out a couple of the big chains and found that their registered hearing aid dispenser only visited the shop once or at best twice a week. This was no use to me as my lifestyle is such that I spend a significant time away from home.

I searched further for a local independent registered hearing aid dispenser and found Paul Minikin at Digital Hearing Care in Keighley. One phone call and Paul was knocking on my door a few hours later. He performed the usual tests on me and confirmed the high frequency loss. We discussed how this could be addressed and immediately eliminated the "in ear" devices as my ear canals are too small. Paul then showed me the range of "receiver in canal" devices. I had never seen anything so miniaturised. A tiny microphone and amplifier sits behind the ear and a minute wire and speaker sit inside the ear canal.

After trying a range of different aids from different manufacturers I settled on the Widex Passion 115. Why this one? Well, so many factors but the clincher was the natural sound I felt that this model provided for me. It's also so tiny, comfortable to wear and effectively invisible so this also met my vanity requirements!

So an excellent product. But I also need excellent service. Paul has called every couple of weeks since the initial dispensing and has twice visited me at home, at times convenient to me, to make minor adjustments to the sound profile on the aids. I can now honestly say that I don't even realise I am wearing the aids until I stop and reflect on how clear my hearing is now.

So from me, its a resounding reference for the service Paul Minikin provides and utter amazement at the improvement provided by the Widex Passion 115.

Letter by Mrs. L.T., Leeds, West Yorkshire

I have been delighted with my aid during the 12 months I have had it, and I know my friend is equally delighted.

It is rare these days to receive such care and consideration, and such personal service.

Many thanks again, and in the event I should need further help you can be assured I will get in touch.

Email by Peter D., Harrogate, North Yorkshire

Hi Ben,

I would like to say a big thank you for your introduction to Paul Minikin.

Paul came to see me today following a telephone call of yesterday, as a result of you passing my email enquiry on to him.

Paul and I hit it off straight away and I am very confident that he will be an ideal replacement for my previous Hearing Aid Audiologist who has recently retired after giving me and my family (Hereditary Hearing Loss) more than 33 years of sterling service.

Paul has a very positive and caring customer attitude and I am looking forward to working with him as he takes the time to listen to what the customer/client wants.

Good quality people in the Hearing Profession are hard to come by (I know from experience) so once again, a very heartfelt thank you for your introduction.

Yours sincerely

Peter

(Hearing aids dispensed for Peter - Widex Senso Vita SV38, hearing aids dispensed for Peter's mother - Phonak Naida V UP)

Letter by Mrs. M.D., Halifax, West Yorkshire in the Halifax Courier

I've beaten the hearing hurdle!

Hearing Loss? As we grow older we get smaller but the hurdles get bigger.

I have, thankfully, just conquered one. Not without help, I must add. Ask and you will receive.

Help came in the form of a tall handsome young man. Wonderful. Anything to do with hearing loss or hearing aids which Paul doesn't know about hasn't been invented yet.

Letter by Mrs. R.H., Otley, West Yorkshire

I felt I must write to say what a difference the digital hearing aid has made to my life over the last two years.

I feel more confident socially and when in town shopping. Your advice and service you provide after purchase is first rate and reliable. A good hearing aid is not cheap but I have never regretted it - in fact I would be lost now without it.

Letter by Miss G. R., Guiseley, West Yorkshire

Paul, I would like you to know how delighted I am with my Oticon Delta hearing aids.

I am hearing sounds which have escaped me for years, particularly clocks ticking and birds singing; the clarity of sound is especially noticeable.

In addition, I feel they are most comfortable to wear.

Thank you for introducing me to Oticon Delta, they are a great improvement on my previous hearing aids.

Thank you also for your constant and reliable "follow up" care and advice, which is greatly appreciated.

Sincerely, G.R.

Letter by Mrs. M.W., Leeds, West Yorkshire

I am just writing to you to say a big thank you. I am very impressed with my Oticon Go Pro hearing aid. It's a perfect fit, so comfortable to wear, I don't know I've got it in.

The performance is very good. It has certainly made a difference to my life, I wouldn't be without it now, and I will certainly recommend it to any of my friends.

I was very nervous but you put me at ease, once again, thank you.

Excerpt from letter from Mrs. A.B., Skipton, North Yorkshire

My digital hearing aid has made a difference to my social life and my work at the charity shop. The first day I went into work with my new hearing aid my manageress said 'right, you can all stop shouting, A. has got her hearing back!'

We know it's never as good as when you are young but it's a wonderful improvement, thanks again.

Email from Malcolm L., Keighley, West Yorkshire

Paul,

I am writing to say how delighted I am with my Oticon Epoq XW hearing aids. They have certainly made a big difference to my life, I can now hear things I haven't heard clearly for years, especially my music, wildlife sounds and many other sounds I had forgotten existed. I can now hear one to one conversations whilst in crowded places, without all the background noises which seems to be a big problem with many other aids.

Although it has taken quite a while to get everything to be right, the fit, the fine tuning etc. we got there in the end. I can't express my thanks to you Paul, for all your help, care, PATIENCE and PERSEVERENCE, nothing has been too much for you.

I will have no hesitation in recommending you, your company and the Oticon Epoq XW aid, in fact I have already recommended a friend of ours to get in touch, as he is very frustrated at the moment with his setup. I told him, at least give you a call - he has nothing to lose, I hope he goes ahead.

Once again Thank You.

Malcolm

Letter By Jim B. - Haworth, Near Keighley, West Yorkshire

I have been a customer of Digital Hearing Care for some time now and I have always found you to give good service with a friendly approach to my needs.

The recent problem you sorted out for me with my hearing aid highlighted what good customer service is all about.

I can thoroughly recommend Digital Hearing Care to anyone with hearing difficulties.

Yours sincerely

Jim. B.

(Jim wears a Phonak Una hearing aid.)